FAQ

What is the return policy?

Our designs uniquely created, and one of a kind made to order. Our stones are hand picked and unique, priced competitively for a great deal. All orders, including the stone are final sale. Please review all photos and description before purchase.

Where do you source your stone from?

We can source any kind of stone you want. Our stones are sourced globally from the most trusted and ethical sources without compromising quality. Each stone is carefully chosen to meet our high standards.

Are your stones certified?

If you purchase a loose stone with us, it will come with a certification and it will be listed in the description. Very small stones that are part of a setting on one of our unique designs will not come certified.

What are the shipping & handling times?

Loose Stones & Ready to Ship Jewelry
Ground Shipping:
    •    Handling: 3-5 business days & delivery can take 3-7 business days
    •    Fully insured
Express Shipping:
    •    2-3 day delivery
    •    Fully insured
Custom set jewelry
    •    Express shipping is included in final price
    •    Fully insured & signature confirmation required

Custom set jewelry production timeline?

We will do our best to work with your timeline. Our typical process takes anywhere from 5-6 weeks to complete. This includes you selecting your dream stone, the design process of your custom piece, and production of the final product. Express shipping 2-3 day delivery is included.

Country/region
United States | USD $

Contact information: hello@gentleglamshop.com